Privacy Policy
How Wilshire Shipping collects, uses, and shares personal information when you use our website or services, including customer-service text messages.
Effective Date: October 16, 2026
Introduction
Wilshire Shipping (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you use our website, request our services, or communicate with us, including through text messages.
Information We Collect
Depending on how you interact with us, we may collect your name, phone number, email address, mailing or shipping address, information related to your packages and service requests, and the contents of communications you send us. When you opt in to text messaging, we may also maintain records of your messaging preferences and consent.
How We Use Information
We use customer information to provide and manage requested services, communicate about packages and shipments, respond to inquiries, maintain customer-service records, and manage messaging preferences.
SMS Communications
If you opt in, Wilshire Shipping may send customer-service text messages, including package arrival and pickup notifications, shipment updates, mailbox service updates, and responses to service requests. Message frequency varies based on your activity and service needs. Message and data rates may apply.
You may opt out of text messages by replying STOP. Reply HELP for assistance, or contact us using the information below.
Information Sharing
We may share information with service providers as needed to operate our business and fulfill requested services, such as shipping carriers and communication service providers. We may also disclose information when required by law.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
SMS consent and opt-in records are not shared with third parties for their marketing or promotional purposes. We may provide necessary information to vendors that help deliver our messaging service, solely to operate that service.
Information Security and Retention
We use reasonable safeguards designed to protect personal information. No electronic transmission or storage method is completely secure. We retain information as needed to provide services, maintain appropriate business records, comply with legal obligations, and honor messaging preferences.
Your Choices
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal requirements and exceptions. You may stop SMS messages at any time by replying STOP.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.